this is Customer Relationship Management module by Mr. Nicky. please download if you are needing it. :D
01 - Rethinking Marketing
02 - The Genesis of RMCRM
03 - RMCRM - Paradigm Shift
04 - Strategic Framework of CRM
05 - The Strategy Development Process
06 - Value Creation Process
07 - The Multi - Channel
08 - The Information CRM Process
09 - The Performance Assessment
10 - CRM Organization
Customer Relationship Management
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